Frequently Asked Questions
1. What is your minimum order quantity (MOQ)?
Our standard MOQ ranges from 200 to 1000 pieces depending on the product model. For custom OEM orders, the MOQ is typically 1000 pieces. We are flexible and can discuss lower quantities for first-time partnerships.
2. Can you print our logo on the products?
Yes! We offer custom logo printing via heat transfer or screen printing. Simply send us your logo file (AI, EPS, or high-res PNG), and we will provide a sample proof for approval before mass production.
3. What is the typical production lead time?
For standard products: 7-15 days. For custom OEM orders: 15-25 days after sample approval. Shipping time depends on the destination (7-35 days by sea, 3-7 days by air).
4. Do you provide samples?
Yes, we can provide samples at a nominal cost. Sample fees are refundable upon confirmation of a bulk order. Shipping cost for samples is typically borne by the buyer.
5. What payment terms do you accept?
We accept T/T (30% deposit, 70% before shipment), L/C at sight, and PayPal for small orders. For long-term partners, we can discuss more flexible payment arrangements.
6. Are your products certified?
Yes, our products are ISO 9001 certified and comply with international safety standards. We can also provide SGS testing reports and CE certification upon request.
7. How do I install the magnetic screen door?
Installation is simple and tool-free for most models. Just attach the hook-and-loop strips to your door frame, then press the screen into place. Full installation instructions and a video tutorial are included in every package.
8. Can I mix different product models in one container?
Absolutely! We support mixed container loading to help you optimize shipping costs. Our sales team can help you plan the most efficient mix based on your needs.
9. What packaging options are available?
Standard export carton packaging is included. For OEM orders, we offer custom-branded boxes, color sleeves, and eco-friendly packaging options.
10. How can I track my shipment?
Once your order ships, we will provide a tracking number and regular status updates. For sea freight, we provide the B/L number for container tracking.